About The Job
Lighthouse Creative is seeking a Salesforce.com Admin to join their team on a contract basis. This role involves providing expert guidance and support in Salesforce and marketing automation platforms. Working closely with the existing team, the consultant will assist in developing effective CRM and marketing automation strategies aligned with the needs of their diverse client base. This part-time position requires 20 hours per week initially, with the potential for increased hours based on project demands and client requirements. The ideal candidate will have a strong background in CRM implementation, configuration, and Salesforce.com Administrator Certification expertise.
- Collaborate with the existing team to understand client requirements and develop tailored Salesforce.com and marketing automation strategies.
- Implement and configure Salesforce.com to meet the specific objectives of each client.
- Utilize Salesforce.com to design, build, and optimize marketing campaigns across multiple platforms.
- Perform comprehensive data analysis to identify areas for improvement and implement appropriate Salesforce.com solutions.
- Provide ongoing technical support, troubleshooting, and training to internal stakeholders on Salesforce.com and marketing automation tools.
- Engage directly with clients to understand their business processes and align Salesforce.com solutions with their unique needs.
- Collaborate with the team to develop and execute data integration and migration strategies between various platforms.
- Stay updated on industry trends, best practices, and new features in Salesforce.com and marketing automation platforms.
- Maintain effective communication with clients, ensuring high-touch, high-engagement interactions.
A few things about how we work at LHC
- Work hard, but not dumb.
- We’re a chill group but we’re in a services business and we should treat it as such - that means responsiveness, respect, professionalism, polish, thoughtfulness etc.
- We respect our clients’ essential humanity even when they seem inhuman (and we try to understand their challenges and what they want to accomplish).
- We value your personal life, and we really will try not to bug you with requests on off hours. That means Fridays.
- That said, clients gonna client, so in some cases there will be exceptions.
- We respect each other’s time / no pointless meetings (30 mins max).
- We DO expect responsiveness to questions -- keep Slack on your phone. No one will ask you to do work on the weekend, but we may have questions we need your help answering.
- Ask for forgiveness not permission; trust your instincts.
- No questions are bad questions; very few ideas are bad ideas.
- If you’re swamped and there are too many things for you to do, let us know, don’t suffer stoically, and don’t work hella late because you have too much on your plate.
- This is YOUR company, so speak up.
- We love it if you have outside interests and we support your pursuit of them.
LHC is a 4-year-old content agency with around 15 full and part-time employees. We focus primarily on creating digital content for companies of all different sizes, including copy and longform writing, graphic design, video production, and web development.
Our clients are typically marketing departments at B2B brands, ranging from enterprise (Amazon, IBM) to public sector (NY State, the MTA), to small and mid-size startups (Andela, Cloudera, Wix).
- → Strong proficiency in Salesforce.com, including successful experience in designing and implementing marketing campaigns; Salesforce.com Administrator Certification required.
- → Proven experience as a CRM Consultant or similar role, with expertise in Salesforce.com
- → Familiarity with other marketing automation platforms such as Marketo, Pardot, Adobe, and Hubspot is advantageous.
- → Solid understanding of data analysis and the ability to translate insights into actionable recommendations.
- → Excellent problem-solving skills and the capability to troubleshoot and resolve technical issues related to CRM and marketing automation tools.
- → Effective communication and interpersonal skills, enabling collaboration with cross-functional teams and clients.
- → Self-motivated, detail-oriented, and capable of working independently with minimal supervision.
- → Prior experience working remotely and managing projects in a virtual work environment is preferred.
- → 4-day work week
- → Snacks (delivered 2 your home)
- → Quarterly profit-sharing
- → Employee-owned company
- → Dogs & kids encouraged in meetings